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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jason Pennypacker

Jason Pennypacker

March 24, 2026

5  out of  5
rating by Jason Pennypacker
"Great customer service and very knowledgeable to navigate the insurance complexity. Thanks!"
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Kwame Kyei-Baffour

March 20, 2026

5  out of  5
rating by Kwame Kyei-Baffour
"Fast service and quick response"
We responded:
"Thanks Kwame, we appreciate you!"
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Linda McDonald

March 20, 2026

5  out of  5
rating by Linda McDonald
"Fred responded quickly and friendly. Thank you."
We responded:
"Happy to hear it, thanks for choosing us as your insurance agency Linda!"
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Veronica Encarnacion

March 18, 2026

5  out of  5
rating by Veronica Encarnacion
"Great insurance rates, Amazing client service, definitely worth it I recommend Matt Basile - State Farm Agency 🤩"
We responded:
"Veronica, thanks so much for the great review. We really appreciate you choosing us as your insurance agency!"
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Melania Moore

March 17, 2026

5  out of  5
rating by Melania Moore
"I need boaters insurance and the employee who I was originally working with Krista, was out so I was transferred to a different person, Danielle. Both ladies had outstanding customer service and got me what I needed quickly and professionally. Danielle even told me about the upcoming discounts that were being offered. She also made sure I had every discount available. No one else has been able to best your insurance prices and every time I call I get a real person that is always helpful and kind. Thank you!"
We responded:
"That’s great information thanks Melania. We strive to give consistently good service to our customers no matter which team member you work with. Thanks for choosing us as your insurance agency!"
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Roxanne Carroll

March 16, 2026

5  out of  5
rating by Roxanne Carroll
"Fred was very helpful!"
We responded:
"Thanks Roxanne, we appreciate you!"
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Rebecca Picasso

March 16, 2026

5  out of  5
rating by Rebecca Picasso
"Always have excellent service with this office! 10/10 recommend."
We responded:
"Thanks so much Rebecca!"
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Aja Cartha

March 16, 2026

5  out of  5
rating by Aja Cartha
"Very helpful. Excellent customer service. I would definitely recommend!!"
We responded:
"Thanks Aja, we appreciate it!"
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Robin Caldwell

March 14, 2026

5  out of  5
rating by Robin Caldwell
"The Matt Basil agency is amazing I've always had great customer service they've always informed me of new things that could be of helped me to lower my cost or that I might need the people are so friendly and very helpful Matt has a great team"
We responded:
"Awesome, thanks Robin we appreciate you!"
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Heather Johnson

March 13, 2026

5  out of  5
rating by Heather Johnson
"Christa was a pleasure to work with. She quickly processed all of my insurance change requests and provided expert advice. Out of all the phones calls I made today, speaking with her was by far the easiest. I was never put on hold and had all of my changes made in 15 minutes. A phone call I was dreading ended up being the easiest and fastest of them all."
We responded:
"I’m so happy to hear Heather, we really appreciate your business and trust over the years. We’re looking forward to working with you for a long time to come. Have a great weekend!"
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Nani Gomez

March 13, 2026

5  out of  5
rating by Nani Gomez
"Fred is an amaaaazing soul to speak with and the customer service is a 100/10!!!! This agency is a pleasure to work with!"
We responded:
"Agreed, thanks so much for the kind words. We are happy to be your insurance agency! Nani!"
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Cheryl Henderson

March 13, 2026

5  out of  5
rating by Cheryl Henderson
"Fred was nice and polite."
We responded:
"Happy to help Cheryl, that’s for choosing us as your insurance agency here in Delaware!"
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Kellie Walters

March 12, 2026

5  out of  5
rating by Kellie Walters
"I have used Matt Basiles office for years. We just worked w Josh for our home owners ins. And we were very pleased working with him. Give him a call to see how he can help you. Thanks Josh."
We responded:
"Kellie, thanks for your business. We truly appreciate you!"
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mary beth Helsel

March 11, 2026

5  out of  5
rating by mary beth Helsel
"Josh was great with customer service! He addressed my problem and corrected it in a timely manner.🙂"
We responded:
"Great, thanks for the kudos Mary Beth. We are happy to help and appreciate you choosing us as your insurance agency!"
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Kendall Harris

March 9, 2026

5  out of  5
rating by Kendall Harris
"I had a very pleasurable experience working with Krista Brown. I communicated my goals and budget when it came to looking for insurance. She not only helped me bundle everything I was looking for significantly within my budget, but also educated me on ways to decrease the cost even further like completing the defensive driver’s certificate. It was a pleasure working with her and her team and I highly recommend them for others."
We responded:
"Thanks so much for taking the time to give us some kudos Kendall. We truly appreciate you choosing us as your insurance agency here in Delaware and are looking forward to working with you for years to come!"
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Ethan Buttridge

March 6, 2026

5  out of  5
rating by Ethan Buttridge
"Jen Waski was super helpful and super informative of all of the choices with our policies. She’s a pleasure to work with and talk to we hope to have her has our agent for the foreseeable future for all our insurance needs. Jen definitely needs a raise for all her hard work she has done for us."
We responded:
"Thanks for taking the time to give us some kudos Ethan, I will keep that in mind. We appreciate you choosing us as your insurance agency!"
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Arlette Ballenger

March 6, 2026

5  out of  5
rating by Arlette Ballenger
"Mr. Fred was very nice and professional. The other staff I came in contact with was also very nice and professional. Great team!"
We responded:
"Thanks for the kind words, thanks Ariette! We are happy to be your insurance agency!"
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Donald Schneck

March 5, 2026

5  out of  5
rating by Donald Schneck
"Josh is super easy and always a pleasure to deal with…"
We responded:
"Happy to hear that, thanks Donald!"
Profile photo of Shamekia Horsey

Shamekia Horsey

March 5, 2026

5  out of  5
rating by Shamekia Horsey
"Excellent Customer Service And Very Good Communication"
We responded:
"Thanks Shamekia, we appreciate you choosing us as your insurance agency here in Delaware!"
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Kristen Hays

March 2, 2026

5  out of  5
rating by Kristen Hays
"Thank you Jen for making this a fast and easy process"
We responded:
"Happy to hear that, thanks for choosing us as your insurance agency Kristen!"
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Steven Walls

February 27, 2026

5  out of  5
rating by Steven Walls
"Jen is AMAZING!!!!"
We responded:
"Thanks, Stephen. Appreciate it and agree. Have a good weekend!"
Profile photo of Victoria Williams

Victoria Williams

February 27, 2026

5  out of  5
rating by Victoria Williams
"Jen assisted me through the process of getting car insurance that worked for me. She was super sweet and I enjoyed working with her!"
We responded:
"This is great to hear. Thanks for taking a moment, Victoria. We really appreciate your business and for choosing us as your insurance agency. Have a great weekend!"
Profile photo of Valerie Parker

Valerie Parker

February 26, 2026

5  out of  5
rating by Valerie Parker
"Jen Waski was great to work with when I needed to open a new policy. She provided exceptional service."
We responded:
"We are happy to help. Thanks for choosing us as your insurance agency here in Delaware Valerie!"
Profile photo of Diana Miller

Diana Miller

February 25, 2026

5  out of  5
rating by Diana Miller
"Spoke with Fred today who was the most personable, kind and understanding. Explained perfectly for me, 10/10"
We responded:
"Thanks Diana, we are happy to help!"
Profile photo of Kayla Miller

Kayla Miller

February 24, 2026

5  out of  5
rating by Kayla Miller
"Josh was very helpful and willing to go out of his way to get me the details I needed and explain everything thoroughly."
We responded:
"Thanks Kayla, we appreciate it!"